FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.

Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping times vary by location, typically 10-21 business days.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on all unworn items in their original condition. Please contact us to initiate a return.

How do I exchange an item?
Contact our customer service team at support@gazellejewels.co and we'll help you process an exchange.

Products & Care

Are your jewelry pieces hypoallergenic?
Yes! All our jewelry is nickel-free and hypoallergenic, safe for sensitive skin.

How do I care for my jewelry?
Store your jewelry in a dry place, avoid contact with water, perfumes, and lotions. Clean gently with a soft cloth.

Is your jewelry real gold?
Our pieces are made with 14k gold-plated brass or sterling silver, offering the look of solid gold at an accessible price.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Can I modify or cancel my order?
Please contact us immediately at support@gazellejewels.co. We'll do our best to accommodate changes before shipping.